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FAQ

Where are you based?

Our main office is based in Italy, where we design our products!

Our partner factory is based in Asia, where we source the best materials, and currentl we are working to partner up with a USA warehouse to handle our logistic.

What are the shipping times?

Please visit our shipping information page HERE 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

Do you ship internationally?

Yes, we currently ship worldwide. If you have any questions or you can't seem to ship to your region, please reach out to us and we'll try to resolve.

Do you provide a tracking number?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us below.

How long does it take for an order to arrive?

All items in store take 1-2 business days to process. Be sure to add processing time to your shipping time estimates.

Your product has been shipped once you receive your shipping confirmation email. The majority of our customers have received their items around the 1-3 week (7-10 days on average) mark where customs aren't as long, examples include USA/UK. For a full list of shipping estimates please see our shipping page.

I ordered 2+ items, but only received one... where's my order?

To offer free worldwide shipping, since our products are pretty big, usually we ship them in different packages.

If you received only 1 item, don't worry, we'll support you until you receive what you paid for!  

I no longer want my order, can I cancel and refund?

We do a have a refund policy in place on damaged/missing goods. We don't provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.

In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we help resolve. Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!

See our Full Return/Exchange/Refund Policy

Every case is different, just reach out to us and we'll be happy to help.

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Available Hours

Monday to Friday

info@thedogslanding.com

Corporate Location:

Via Arenzano (RM) - Italy (P.IVA: 15598031001)

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