Our office is based in Mentor Ohio, where we design all our products! Learn more about the process here.

We have an international team to support our international market needs.

Our partner factory is based in Asia, where we source the best materials, and all shipments are made from our warehouse in Mentor OH.

Our average shipping times are 5-7 days. We process every order in just 1-2 business days.

We are working hard to improve our shipping times and usually your package will arrive sooner than the estimates. If you want to have more info about our shipping times, please visit our shipping information page here.

IMPORTANT:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

We are currently working on establishing international shipping options outside of the USA. If you would like to be notified when this is available, email us at info@thedogslanding.com and let us know what country you are looking to ship to. If you have any questions, please reach out to us and we will answer you promptly.

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us below, our customer support we’ll be more than happy to send all the info about your package. Usually you’ll receive your tracking number after 2 days from your order.

Since our products are pretty big, we do sometimes need to split them in multiple package and sometimes they can be delivered in different days. If you received only 1 item, don't worry, just let us know and we will correct any issues.

We do a have a refund policy in place on damaged/missing goods. We don't provide cancelations if the product has shipped. Once the items have left our warehouse, we no longer have control of them.

You can ask for a refund AFTER you received your item following our Return policy.

In the unlikely event that your order hasn't arrived within 2 weeks (due to lost mail, etc.) please contact us and we’ll help you re-shipping a new product for free.

Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!

See our Full Return/Exchange/Refund Policy

Every case is different, just reach out to us and we'll be happy to help.