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Shipping Policy

We are proud to offer FREE USA,AU,CA,NZ,UK shipping on all orders above 70$.

All orders will be dispatched from our warehouse within 1 business days (12 hours after your order usually).

We ship From Monday to Saturday (Only morning)

*All shipping times exclude clearance/customs delays (if any)

 

WHAT COURIERS DO YOU USE?

We use mainly your local carriers. 

USA: USPS

Canada: Canada Post

Australia: Australia Post

Please make sure to input the correct address when completing your order.

 

HOW LONG DOES SHIPPING TAKE?

We may take some extra time to deliver your order, but we ensure the best quality possible. (We work hard to speed up our shipping times, and often your package will arrive sooner than the estimated delivery time)

Free Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

1-3 Weeks (Average 7 -13 Days)

Canada, United Kingdom

1-3 Weeks (Average 7 -13 Days)

Australia, New Zealand

1-3 Weeks (Average 7- 14 Days)

*This doesn’t include our 1 day processing time.
*All Paypal pending need 10 days for verify and process.

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some couriers, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you order more pieces of the same product, you'll receive them in multiple packages.

If you have any other questions, please contact us and we will do our best to help you out.

If your tracking information states that your package was delivered and you have not received it. You must ADDRESS THIS WITH YOUR LOCAL POST OFFICE. Dogslanding does not hold responsibility for packages that state to be delivered. 

We DO NOT ISSUE A REFUNDS for packages that state being delivered, but we'll do our best to help you receive what you paid for and if needed, reship lost packages.

Please see our full Return/Refund/Exchange Policy Here

Your friendly Dogslanding™ Team

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