Your satisfaction is our ultimate goal when you order an Innovative Piece of Comfort from us! Every case is specific, so contact our support team at info@thedogslanding.com and we'll do our best to see that both you and your dog are happy!
Our no risk satisfaction policy is good for 30 days from delivery. If there is a manufacturing defect that appears after 30 days, please contact us to resolve the issue.
Cancel Order
We don't provide cancelations if the product has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.
In the unlikely event that your order hasn't arrived within 2 weeks (due to lost mail, etc.) please contact us and we will help resolve the issue. Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at info@thedogslanding.com with pictures of the damaged or defective items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item or offer an equal or higher valued product in exchange.
Also, if you are not totally satisfied with our products, contact us for return instructions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at info@thedogslanding.com
Lost or Stolen Packages
Dogslanding™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Dogslanding™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If the wrong address was used while checking-out, the a reshipping fee may be charged. (Not eligible for a refund)
Returns
If you would like to return your product, contct us for return instructions.
We'll communicate the address of the warehouse by email, it can change based of country your ordered from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
