Our main office is based in Italy, where we design all our products! Learn more about the process here (link to about us and process page) We have an international team to support our international market needs. Our partner factory is based in Asia, where we source the best materials, and currently we are working to partner up with a USA warehouse to handle our logistic.

Our average shipping times are 7-13 days. That’s the perfect time to deliver quality pieces of comfort! (We process every order in just 1-2 business day) We are working hard to improve our shipping times and usually your package will arrive sooner than the estimates. If you want to have more info about our shipping times, please visit our shipping information page here

IMPORTANT:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

Yes, even if our company is based in Italy, our main markets are Usa, Australia, Canada, United Kingdom and New Zealand. (You won’t get any extra charge!) If you have any questions or you can't seem to ship to your region, please reach out to us and we'll try to resolve.

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us below, our customer support we’ll be more than happy to send all the info about your package. Usually you’ll receive your tracking number after 2 days from your order.

Since our products are pretty big, the courier won’t accept 1 single package for multiple products. We split them in multiple package and sometimes they can be delivered in different days. If you received only 1 item, don't worry, we'll support you until you receive what you paid for!

We do a have a refund policy in place on damaged/missing goods. We don't provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.

You can ask for a refund AFTER you received your item following our Return policy.

In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we’ll help you re-shipping a new product for free.

Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!

See our Full Return/Exchange/Refund Policy

Every case is different, just reach out to us and we'll be happy to help.